CLIENT PROCESS FOR DESIGNERS

Manage client work so you get almost *zero* edits from your happy clients

Streamline your workflow, manage burnout and build a sustainable creative biz

BUsinESs Class FOR Designers

Our complete workflow, client management, and creative process from booking a project to getting a glowing review from your happy client without exhausting back and forth

Now imagine this…

You have 2-3 clients on the books and all of them postpone sending their homework. When they finally send the photos and text, you find yourself in a situation when all these projects overlap. One of the clients is needy and stressed out and keeps bombarding you with questions on Instagram. Writing emails and communicating eats all your precious time and energy and you have nothing left to actually carry on with the projects. Before you know it, you find yourself thinking that it would be great to pull off an all-nighter to manage all this work. Projects don’t go according to plan - you have to re-do the work multiple times and end up feeling exhausted.

Your web design projects get stuck and clients won’t approve the work you send? Are you burned out from the number of iterations you have to go through with each client?

 HERE’S THE PROBLEM

When you started your design biz, nobody told you that…

  • ... you will have to do the work of four-five people. You are a salesperson, a project manager, a designer, an accountant, and a marketer. No wonder you are burned out!

  • Selling a web design project is just the beginning. You also have to “sell” the design decisions you make along the way and convince your client that your decision is best for them.

  • You need to move your client’s project from A to Z in a certain period of time – otherwise doing this business doesn’t make any sense financially!

 Does this sound familiar?

So many talented designers experienced this...

Clients postpone sending content which messes up your project timeline. Projects overlap and you have to work at nights!

You don’t get client feedback on time, or the client is not satisfied with the result. They nit-pick your work!

Your client micromanages you. They send an enormous number of edits which leads to exhaustion and burnout.

You have to re-do the design when the site is already in development. You face unexpected costs and lose precious time.

Do you have thoughts that managing client work if not for you and maybe you should quit? Do you feel like your designs are not good enough?

It’s time to step back and reevaluate your processes

What if I told you that your designs are just fine? The problem is with the way you manage client processes.

  • You need to learn how to position yourself as an expert and lead your client instead of having them manage you.

  • You need to get rid of the employee/freelancer mentality and show up as a leader, a business owner, and a CEO.

  • You need to amp up your people skills - they are also called “soft skills” - to better understand your clients.

If you’ve landed on this page, that means you already tried everything you know… and it’s not working

You have awesome creative skills and vision. You are an artist. You have an amazing ability to create magic out of thin air. But in order to create a business with your skills, you also need to know how to sell your work and communicate with clients.

When it comes to “selling” your ideas to others and explaining why certain design decisions matter, you get frustrated. Why don’t they just listen?

I know how intimidating that can be. I’ve been there myself.

Let’s put this struggle to an end!

Imagine that one day you won’t have to deal with scope creep and negative feedback again.

 Working with clients is easy if…

You send a solid first design concept each time and they approve it right away.

You go through a minimal number of iterations with each project

You can spot red flags and choose who to work with.

You are not stressed financially and as a result, you attract aligned soulmate clients

You have a 90% booking rate - almost everyone who gets on a call with you then books a project. You have a waitlist of awesome clients!

You can do more with less - meaning less time and effort due to a more efficient process.

You enjoy your work and feel energized with each project!

 I’m here to help you navigate the service provider chaos and empower you to become the business owner you deserve to be! Steal my kick-ass process and communication tricks to tame even the most demanding clients!

 Introducing

Learn how to deliver web design work and streamline your services

 What’s included in Client Work Remastered class

Mastering the sales call

The art and science of expert positioning and client psychology. How to sell without selling. How to get clients to book projects with you. What to include in your proposal.

Client Onboarding

How to get content from your clients on time. The importance of wireframing. What client homework to give and how. How to use project management and a CRM to streamline your process. Types of clients and how to approach them.

Concept Method Masterclass

How to deliver website designs and gather feedback. How to present your work in stages and defend what you created. How to use mood boards and concepts. How to use screencasts to speed up the process. What to say to your client at each stage of the process.

Productizing Your Services

How to package your services for more impact. How to price your services so you make decent money and your packages are easier to sell. How to streamline your services and communicate effectively.

From design implementer to design strategist!

Imagine you send website concepts to a client, your sweaty hands are shaking, and you’re getting feedback like this:

  • Hi! Everything looks amazing. I'm so blown away and excited about this! It gives me butterflies in my stomach when I look at the pages so far. I don't have any stylistic things to change at all. All is good!

    Ahhh, I know I'm biased but this is the BEST LOOKING WEBSITE EVER!

  • Good morning Olga.

    You bring tears to my eyes! You are so good.

    To break down what I have told you into what is on that marketing page is nothing short of genius in my humble opinion. That is so right on!!

    This is really coming together.

  • Hi Olga,

    Wow! This is great!!!!

    The elegant concept you introduced is hawwwt!

    My favorite is the first one (with the hexagon pattern). Let's go with that one.

    And I love what I saw on the coaching sales page, it's incredible!

  • ALL THE CONCEPTS LOOK SO GOOD!! You are so creative...I love the different ways you have applied the style guide. I have shared your video with my team to get their thoughts. I am leaning towards 2, 3, 4, and 5. But I will get back to you by Friday after I hear back from the team

Buy now

Get access to the library of customizable resources to help you streamline your business!

  • Client Portal

    Build a simple and elegant client portal for your business with Notion. Keep track of documents and tasks; impress your client and present yourself as a serious business; keep the project organized and multitask in an effective way.

  • Portfolio

    Email swipes

    What to say in different difficult situations - for example, when a client doesn’t give you content on time; or they postpone their payment; or they won’t send feedback. What to say if they are price shopping or asking for a discount. How to graciously say no if it’s not a good fit.

  • Wireframe templates

    Steal my wireframing templates that will make your client communication easier. Present the copywriting assignments for your clients in a visual way and solve the “no content“ problem forever.

  • Copywriting Prompts

    Business license for my crazy brilliant copywriting guide. Use it on an infinite number of client projects and get clients to send content on time!

  • Sales Scripts for Designers

    My new guide to selling your web design services with ease. Discovery call techniques and tactics for every step of the funnel to help you master client communication and present yourself as a pro.

  • Concept Presentation Swipe

    The exact talk I use to present concepts to clients, via Loom video or in-person.

  • Onboarding Templates

    Steal my proposal, intro and onboarding guides. Customize for your brand and spend more time designing, not doing boring administrative work!

  • Real client examples

    See real client examples, including mood boards, rounds of concepts, and full pages, and study my process. Real projects, where clients said “yes“ to the first round of designs.

  • Full course transcript

    Hey, busy bee! For your convenience, I include the full transcript of the class. Print it out and use it for your reference! But please don’t skip the videos too!

Boost your confidence with these guides! I wish I had these resources when I got started - all the info in this class was gathered by bits and pieces!

Updated with New Lectures for 2025

Content Marketing and SEO for web designers

Build your reputation as a niche expert and attract a steady stream of leads through content

How to Make $5000 as a Web Designer

Diversify your revenue as a web designer and shift your mindset for employee to a business owner.

Concept Creation: Behind the Scenes

Watch me create a series of concepts from a mood board and references I found on Pinterest!

100+ designers took client work remastered

“Game-changer for my business!“

“I had been struggling with trying to set up my business processes in my new design business. I had some idea of what had to be done but was feeling overwhelmed at bringing it all together to work for me. The Client Work Remastered course was exactly what I needed to help me understand what steps I’m missing and this allowed me to smooth out any wrinkles in my process.”

“Thank you for creating something like that! You simply speak to my soul ✨”

“As I'm writing this I'm just about to close my first year of business, and Olga's Client Work Remastered was instrumental to my success and prepared me for the kind of growth I wanted to see in my business”

“She offers tons of insight from her professional experience and lots of useful recommendations that saved me so much time! Just to name a few examples: I applied her discovery call questions and I'm selling to new clients with a high success rate. Also, I am totally in love with her proposal template, it's so elegant, and professional and really brings out the best of me as a designer... speak about good first impressions! All in all, it's definitely worth the investment. I am ready to take bigger clients and charge what I'm really worth with so much more confidence.”

“Olga is an AMAZING teacher and I feel like I got way more value than I’d ever expect from buying a course”

“I loved how it was so clear about the exact process, how the gradual process of unveiling each stage means there are no surprises for the client. And how that removes a lot of the stress and guesswork. And ensures a client is brought along at each stage. Fantastic value for money”

“I really like the course and it helps me a lot with my pain points like breaking everything down into little steps to avoid feeling overwhelmed and wanting to do everything at once and on my own; setting boundaries with clients and communicating more; involving clients better and getting more information/deliverables out of them.”

“I've taken all of your courses. I'm in a few Squarespace Facebook groups and people sometimes ask about design courses. I always share a link to your course - it's by far the most affordable out there and has the best information by a landslide”.

“Money well spent, since your courses are encouraging, inspiring and motivating to me and I think that you are a great role model. So, thank you for your inspiring work!”

JOIN ME IN MY NEW CLASS:

Binge-worthy business class for graphic and web designers

We won’t leave you without pleasant surprises!

A special offer for CWR students - get three premium Squarespace templates for the price of one and build unlimited client sites. A way to boost your design business!

The offer is available at checkout!

Clients love our custom web design experience. Let us teach you our tips & tricks

I’m so glad I found Olga and Applet Studio for my web design. It was the best decision! Olga’s expertise and guidance are invaluable. The process from start to finish was top notch. Not only was the design considered, but Olga provided worksheets to help with content and powerful messaging. Because of Applet Studio, I have a more robust and thoughtful site than I even imagined! The final result is polished, elegant, cohesive, and exceeded expectations. I am very happy with the services provided and HIGHLY recommend Applet Studio.

– Oriana Fowler, Coach &. Photographer

When it came time to redesign my website for my business, I was filled with excitement about reaching out to the team at Applet Studio. I had worked with them in 2021 on an extensive website for my personal brand and they did such an extraordinary job and I couldn't wait to work with them again. Everytime they shared updates about this new website, I found myself so happy with the work they had done. The final website exceeded my expectations and is something I am so proud to share with my audience!

– Jen Glantz, author, entrepreneur, Bridesmaid for Hire

The class is for you if:

  • You are a designer and you already have several custom projects on the books. You have a small portfolio and are confident in your skills!

  • You know you are good at design! You seek mentorship and support in learning how to run your business!

  • It’s hard for you to align clients’ expectations with your creative skills. You want to learn how to get on the same page with clients.

  • You want to have a road map on what to say at each stage of the booking process!

  • You cringe at sales calls and are afraid of selling yourself! I will teach you how to be proactive and assertive with clients.

  • You are open-minded and ready to learn!

This is NOT for you, if:

  • You don’t have any design skills and are not planning to work with clients. You want to see if the freelance/solopreneur route is for you. The class doesn't teach design skills - only communication and business. Check out my other course that teaches design.

  • You set up websites for relatives and friends but don’t have any paying clients yet. Get on Upwork or Fiver and find 2-3 real clients - you’ll be able to understand the class better.

  • You want to open a template shop. The class teaches you how to work with clients.

  • You want to learn a “secret sauce“. There are no secrets and no shortcuts! Only hard work! In this class, I am giving you my subjective way to run this business.

read my story

Have we met yet? I’m Olga

It was winter 2018 - I just got off the call from my Silicon Valley client at 1 am. The call didn’t go so well - I was in tears. We spent the prior 6 months creating a website and although we did everything we could - it wasn’t enough. We were going in circles between new concepts, mockups, and a half-developed website. I was 4 months pregnant and exhausted by endless nausea and working at night. I was burned out as hell and just couldn't get the project back on track. We eventually broke up with the client and it was brutal.

Then I gave birth and had a lot of time to think through every little detail of the project and how I handled it and why it didn’t go so well. Eventually, I got my self-esteem back! I learned how to get clients to approve concepts and move forward with the projects.

Our team had dozens of happy clients ever since =) In this class, I want to teach you how to do the same!

Do you have any questions?

  • You’ll get access to the class content on Teachable.

  • The class is over 3.5 hours long, you can go at your own pace or binge it over a weekend. When you’re done watching the class, let’s hop on a call and discuss what you can do for your business to improve the situation.

  • If you’re starting your solopreneur journey, this class is for you. I share my tips on how to grow a boutique agency, work with clients and build efficient processes. I’m assuming you’ve been designing for yourself or you has several clients and what to become a full-time freelancer.

  • In the past year, I coached several newbie designers. They were asking me astonishingly similar questions. Not so long ago, I was a newbie designer myself - scraping by, getting clients on freelance platforms, trying to win the race to the bottom. It just hit me that everything is a phase. So I created a resource I wish I had five years ago. So there you have it! I want to put it into your hands, that’s why it’s modestly priced.

  • The class teaches communication and business skills. I’m showing my creative process for generating ideas for projects. I’m assuming you know how to design a website.

    If you’d like to learn how to design websites, check out my other class Squarespace Mastery.

  • No, the class is not platform-specific. My process works for any platform - Webflow, Showit, Wordpres, etc. Personally, I use Figma for concepts and mockups but you can use anything you want. If you want to learn web design, check out my other class Squarespace Mastery.

  • Take a look at the course curriculum here on Teachable.

  • Sorry, the masterclass is non-refundable. Due to its digital nature, the product cannot be returned.

soft skills for designers

Become a business-savvy designer

“Game-changer for my business!“

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 Squarespace is a registered trademark of Squarespace Inc. Applet Studio is not endorsed by Squarespace, we are just enthusiasts enjoying the platform. We think that Squarespace is the best platform to get started with web design!
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